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Complaints Grievances

Heart Of The Rockies Regional Medical Center’s Grievance Procedure

Heart of the Rockies Regional Medical Center (HRRMC) has adopted a patient complaint/grievance procedure providing for prompt and equitable resolution of complaints. Our Risk Management Department has been designated to coordinate the grievance process of HRRMC and its outlying clinic facilities.

A complaint may be submitted in writing or by calling (719) 530-2214. Please provide the following information:

  • Name
  • Address
  • Phone number of the person filing the complaint
  • Name of patient
  • Date and details of complaint

The complaint may be submitted to the main reception desk at HRRMC or mailed to:

  • Grievance Officer
    HRRMC
    P.O. Box 429
    Salida, CO 81201

A full investigation by appropriate staff will be conducted in a timely manner with feedback provided to the person filing the complaint (as outlined in ADM-1025 Patient Complaint/Grievance Policy and Procedure).

HOSPITAL COMPLAINTS

A patient grievance can be filed with the hospital and/or a patient may pursue other remedies that may include filing the complaint with one of the following agencies:

  • Health Facilities Division
    Colorado Department of Health and Environment (CDPHE)
    4300 Cherry Creek South
    Denver, CO 80222-1530
    (303) 692-2000 or (800) 886-7689

  • Quality Improvement Organization (QIO)
    KEPRO
    Rock Run Center, Suite 100
    5700 Lombardo Center Dr.
    Seven Hills, OH 44131
    (844) 430-9504 (Toll-free)
    Fax: (844) 878-7921

Nurse & Physician Related Complaints

Physician complaints can be filed with the Colorado State Board of Medical Examiners by calling (303) 894-2430.

Patients may file a nurse-related complaint with the Department of Regulatory Agencies (DORA):

  • 1560 Broadway, Suite 110
    Denver, CO 80202
    (800) 866-7675 or (303) 894-7855
    Toll-free fax (303) 894-7885.

Discrimination Complaints

Any patient who believes he or she has been discriminated against based on a disability under Section 504 of the Rehabilitation Act of 1973, may contact HRRMC's Section 504 Coordinator Compliance Officer at (719) 530-2214, or the hotline (719) 530-2245.

A written complaint related to Section 504 may be filed with the:

  • Office for Civil Rights (OCR)
    Department of Health and Human Services
    999 18th Street, South Terrace, Suite 417
    Denver, CO 80202
    (303) 844-2024, TDD (303) 844-3439, FAX (303) 844-2025
    Hotlines: (800) 368-1019 voice, TDD (800) 537-7697

Click here for HRRMC's Nondiscrimination and Accessibility Statement.