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Facility and Clinic Updates

During the coronavirus (COVID-19) pandemic, HRRMC is working hard to continue essential services while protecting the health and safety of our patients, providers and staff. Please note the following changes to our screening process:

covid symptom chart

Outpatient Pavilion, BVHC, Salida Health Center and Saguache Health Center:
If you have an appointment at any of these clinics, you may proceed to your appointment location without being screened at the front entrance. You are expected to self-screen for any symptoms using the symptom chart above found near the entrances or at registration desks, and tell registration staff if you are currently experiencing any of these symptoms.

Main hospital:
If you are a patient with an appointment, or a visitor, you will be expected to self-screen for symptoms using the symptom chart above found on the kiosk at the main entrance. Please notify registration staff immediately if you are currently experiencing any of these symptoms.

Registration updates

HRRMC is committed to ensuring mask wearing and social distancing guidelines are followed and monitored at all of our facilities.

For the safety of you and our vulnerable patients, masks continue to be required to enter and while inside our facilities.

Please use the following options to help accelerate the process of scheduling your next appointment, and read through what to do on the day of your appointment for a smooth and efficient visit.

1. Pre-registering for appointments

Patient Financial Services is highly recommending that patients pre-register for their appointment after being scheduled. This will eliminate the need to stand in line prior to a patient's in-person appointment to fill out any paperwork or authorizations.

Patients can do this in two ways: By calling (719) 530-2360 prior to their in-person appointment, or when the registration team initiates a phone call to pre-register for scheduled services prior to their appointment (for which they will need to answer the phone call to confirm).

Patients can call to pre-register for ANY service.

2. Verbal authorizations

Patient Financial Services will be asking for verbal authorizations as opposed to written authorizations at the time of pre-registration, to reduce wait time in lines and accelerate the registration process.

Please let us know if you have any questions or concerns, and thank you for your patience and flexibility as we work to return to normalcy during this unprecedented time.

Primary care

Buena Vista Health Center (719) 395-9048

  • Family Medicine is available Monday – Friday, 8 a.m. – 5 p.m. Providers are offering in-person clinic visits, and continuing telehealth visits to those in vulnerable populations and who would prefer not to come into the facility.
  • Telehealth appointments available for patient visits. Visit our telehealth page for your appointment.
  • The walk-in clinic is open Monday – Friday, 11 a.m. - 5:30 p.m., and Saturday-Sunday, 9 a.m. - 1 p.m. Patients must self-screen for symptoms using the symptom charts found at the entrance of the clinic or at registration desks.

Saguache Health Center (719) 655-2531

  • Providers are offering in-person clinic visits, and continuing telehealth visits to those in vulnerable populations and who would prefer not to come into the facility.
  • Telehealth appointments are available through Salida Health Center providers. Visit our telehealth webpage for your appointment.
  • Prescription delivery continues, with pickup Monday - Thursday, 9 a.m. – 4 p.m.

Salida Health Center (719) 530-2022

  • Salida Health Center is open Monday - Friday, 8 a.m. – 5 p.m. and Saturday, 8:30 – 11 a.m.
  • Providers are offering in-person clinic visits, and continuing telehealth visits to those in vulnerable populations and who would prefer not to come into the facility.
  • Visit our telehealth webpage for your virtual appointment.

Custer County Health Center (719) 783-2380

  • Custer County Health Center is open Monday - Friday, 8 a.m. - 4 p.m.
  • Providers are offering in-person clinic visits, pickup for pharmacy prescriptions free of charge, and weekly patient transport to the HRRMC hospital in Salida.

Specialty care

Outpatient Pavilion (719) 530-2000

  • Providers are offering in-person clinic visits, and continuing telehealth visits to those in vulnerable populations, and those who would prefer not to come into the facility.

Other special arrangements:

Family Birthing Center: In order to prevent potential infection and exposure, Family Birthing Center nurses and staff are not treating sick patients, nor any suspected COVID-19 patients at the hospital.

If hospital patient volume drastically increases, the Family Birthing Center has a contingency plan in place for labor and delivery space in the Outpatient Pavilion, so that expectant mothers and healthy families stay separated from the hospital.

Pharmacy: Services for in-store pickup of prescriptions in the Pharmacy lobby are occurring with limited access. Patients must be screened at the Outpatient Pavilion entrance before entering the pharmacy. Only three (3) people are allowed in the Pharmacy lobby at any given time, and each person entering must be wearing a mask.

  • Curbside and home delivery services - which are free of charge - are still ongoing. For prescription info, call (719) 530-2430, option 0.

Rehabilitation and Wellness

  • Rehab and cardiac rehab appointments are continuing in person and via telehealth.
  • Wellness U gym is under limited capacity at this time.