Health First Colorado Nurse Advice Line
The Health First Colorado (Colorado's Medicaid Program) Nurse Advice
Line provides Health First clients free around-the-clock access to medical
information and advice by calling 800-283-3221.
- Available free of charge, 24 hours a day, 7 days a week, 365 days a year.
- Nurses will answer your medical questions, provide care advice and help
you determine if you should see a doctor right away.
- Help with medical conditions, such as diabetes or asthma.
- Advice on the type of doctor that may be right for your medical condition.
Frequently Asked Questions
Who can use the Nurse Advice Line?
Any Health First Colorado client can call the Nurse Advice Line for help.
Should I call the Nurse Advice Line if I need help deciding if I have an
urgent medical situation?
Yes. They can help decide if you should be seen right away. However, if
you know you are experiencing a medical emergency, call 911.
Should I use the Nurse Advice Line if I have a question about my condition
Yes. The line is staffed by nurses who can answer your health questions.
Can I change my appointments and refill my medication through this service?
No. Call your doctor for an appointment or to refill your medications.
Will I get a live person when I call?
Yes, when you call the Nurse Advice Line you will always reach a live person
who is ready to answer your medical questions. Calls are answered in the
order they are received. You will never be asked to leave a voicemail.
When I call, do I need to provide any information?
Yes, you will be asked for a telephone number where you can be reached
in the event that the call is disconnected. The nurses will also ask for
your zip code, which will help nurses identify your area and available
resources. If you have your Health First Colorado ID number with you,
please provide it to the nurse when you call.
I don't live in Denver. Can they still help me?
Yes. The nurses know about hospitals all over Colorado, as well as other
resources you might need. They can answer your questions or help direct
you to a hospital in your area.
When can I call?
You can call 7 days a week, 24 hours a day, 365 days a year. The call is
Who do I call?
Nurse Advice Line at 1-800-283-3221.