Complaints & Grievances
Heart of the Rockies Regional Medical Center’s Grievance Procedure
Heart of the Rockies Regional Medical Center (HRRMC) has adopted a patient
complaint/grievance procedure providing for prompt and equitable resolution
of complaints. Our Risk Management Department has been designated to coordinate
the grievance process of HRRMC and its outlying clinic facilities.
A complaint may be submitted in writing or by calling (719) 530-2214. Please
provide the following information:
- Phone number of the person filing the complaint
- Name of patient
- Date and details of complaint
The complaint may be submitted to the main reception desk at HRRMC or mailed to:
P.O. Box 429
Salida, CO 81201
A full investigation by appropriate staff will be conducted in a timely
manner with feedback provided to the person filing the complaint (as outlined
in ADM-1025 Patient Complaint/Grievance Policy and Procedure).
A patient grievance can be filed with the hospital and/or a patient may
pursue other remedies that may include filing the complaint with one of
the following agencies:
Health Facilities Division
Colorado Department of Health and Environment (CDPHE)
4300 Cherry Creek South
Denver, CO 80222-1530
(303) 692-2000 or (800) 886-7689
Quality Improvement Organization (QIO)
Rock Run Center, Suite 100
5700 Lombardo Center Dr.
Seven Hills, OH 44131
(844) 430-9504 (Toll-free)
Nurse & Physician Related Complaints
Physician complaints can be filed with the Colorado State Board of Medical
Examiners by calling (303) 894-2430.
Patients may file a nurse-related complaint with the Department of Regulatory
1560 Broadway, Suite 110
Denver, CO 80202
(800) 866-7675 or (303) 894-7855
Toll-free fax (303) 894-7885.
Any patient who believes he or she has been discriminated against based
on a disability under Section 504 of the Rehabilitation Act of 1973, may
contact HRRMC's Section 504 Coordinator Compliance Officer at (719)
530-2214, or the hotline (719) 530-2245.
A written complaint related to Section 504 may be filed with the:
Office for Civil Rights (OCR)
Department of Health and Human Services
999 18th Street, South Terrace, Suite 417
Denver, CO 80202
(303) 844-2024, TDD (303) 844-3439, FAX (303) 844-2025
Hotlines: (800) 368-1019 voice, TDD (800) 537-7697
Click here for HRRMC's Nondiscrimination and Accessibility Statement.