Registering for Services and Procedures at Our Medical Center
Heart of the Rockies Regional Medical Center offers a convenient registration
process for our patients. All patients having a service or procedure done
at the hospital will need to register. A registrar is available for non-emergency
outpatient services from 7 a.m. to 5 p.m., Monday through Friday, in the
registration area next to the main hospital entrance.
All Emergency Department (ED) patients are registered 24/7 in the ED. The
ED does not register patients for outpatient services with the exception
of after-hours lab and X-ray patients.
To speed up registration time, patients with a scheduled appointment for
services at the hospital can call our Phone Registration line at 719-530-2360,
Monday through Friday, 8 a.m. – 12 p.m. and 1 - 4:30 p.m. The call
should be placed at least 48 hours prior to the appointment, and patients
should have their insurance card(s) available when they call.
It takes just a few minutes to register over the phone. When pre-registered
patients arrive at the hospital for their appointment, they only need
to digitally sign the consent form at the front desk and provide their
photo I.D. and health insurance card(s) for us to scan.
The front doors and main reception desk of the hospital open at 6:00 a.m.
If you are having a procedure that requires arriving at 6:00 a.m., please
preregister for this service. You will need to be in the Same Day Surgery
waiting area at the time you were instructed by your doctor or the pre-op
nurse because you may need to complete additional paperwork prior to your
Gathering Preliminary Information
A registrar may contact you by phone prior to your appointment to collect
your demographic and insurance information. In addition, depending on
the type of procedure you are having, other departments may contact you
with additional questions regarding your health history and/or to give
you instructions prior to your service.
Scheduled C-section patients, surgery patients and sleep study patients
should all register prior to the day of their procedure. Expectant mothers
should also preregister their baby and update their own demographic and
insurance information prior to their expected due date.
What to Bring
Patient Financial Services does preauthorizations for payment prior to
the day of service unless the patient is added to the schedule on the
same day of service. Preauthorizations will be done as quickly as possible
for patients added on the same day of service. Patients do not need to
bring preauthorizations with them.
Unless you have preregistered for an outpatient service by phone or in
person, you will need to arrive 30 minutes before your scheduled service
to ensure that you are on time for your appointment. Please bring insurance
cards, a government-issued photo ID and any orders from your doctor. Patients
should also bring their physician orders if they were given to them.